SAP Services

Strategic SAP Planning
vCentric provides our clients with strategic enterprise wide SAP evaluation.  The vCentric team of experienced SAP professionals assists in setting specific, measurable business and technology goals working closely with client management in identifying business requirements, process improvements and alignment of SAP Systems to achieve improved competitive advantage.

SAP Systems Evaluation
vCentric provides a variety of assessments for both planned and operational SAP systems. These assessments include ensuring alignment of SAP with our clients’ business model, evaluating SAP application and data architectures, and assessing development processes and software life-cycle methodologies. We also work with our SAP clients to develop detailed implementation plans describing the process, methodology, and phases in which assessment results will be developed, implemented and achieved. We also troubleshoot existing problems to provide quick hits for rapid business improvement. 

SAP Infrastructure Evaluation
Our infrastructure assessment services help customers gain insight into the capabilities and necessities of their infrastructure. Infrastructure is evaluated based upon effective fulfillment of mission critical business processes across the enterprise.  vCentric‘s global capabilities ensure that our clients’ SAP infrastructure is properly evaluated in the context of global operations.  This analysis allows us to assess the overall requirements of business performance before recommending the addition of new SAP functionality and can serve as a road map for SAP strategy.

SAP Program Audits
vCentric’s independent SAP program audits help clients determine the extent to which pre-established missions, goals, and objectives are being properly implemented and achieved.  Our objective is to assure that our clients program management processes are appropriate to support current and future SAP capabilities aligned to business needs.

SAP Technical and Functional Reviews
vCentric’s SAP technical review capabilities include evaluation and comparison of evolving SAP technology solutions. As part of our service, we can provide white papers and technical design documentation analyzing the business benefits of SAP Components.

SAP Concept Development and Testing
At vCentric, we work with our customers to develop concepts for implementation of a wide variety of SAP systems and SAP applications. These activities include establishing the scope of work and project application specification, reviewing and updating functional requirements specifications and documentation; identifying and documenting recommendations for SAP architecture changes, determining hardware and license requirements, and preparing system concept of operations documents.

Technology Trends and Assessments
vCentric works diligently to keep abreast of SAP technology trends, industry "best practices", and emerging SAP functionality and technology. We work with our clients to incorporate best value SAP Technologies into their ongoing and planned development activities.

Implementation Service

At vCentric, we understand the SAP implementation challenges that organizations across all industries face:

vCentric’s SAP implementation methodology is based on a collaboration of people, process, data, and systems – and is designed with specific industry requirements in mind – so you can meet and beat these challenges.  vCentric can help you mitigate implementation risks early in the life cycle by providing well-defined procedures for business process mapping, business blueprinting, process validation, development, testing, training, and documentation.  Using this methodology, we have successfully implemented SAP for a global clientele that spans a broad array of industries, including automotive, chemical/pharmaceutical, aerospace, electronics/IT, telecom, energy, food and beverage, and discrete manufacturing. 

As our clients will tell you, vCentric’s SAP implementation solutions deliver measurable results in rapid timeframes. Our SAP implementation solutions have transformed the way many organizations work and we can do it for your organization as well.

System Administration Services

vCentric understands that a well-managed SAP system is critical to the success of your enterprise.  Unplanned downtime can cost you time, productivity, revenue – even customers.  Managing SAP systems to maximum operational efficiency and business benefit requires dedicated and experienced system administrators.

vCentric’s System Administration services deliver uninterrupted system support solutions that service thousands of users at organizations around the world. We provide comprehensive maintenance support and services that are customized to meet your business requirements. We also provide production support and maintenance services to our global clientele using dedicated and shared service models.  Our top-notch system administrators are certified in SAP, Oracle and other operating systems. They have extensive experience in handling distributed SAP systems that run all products of SAP including Netweaver Suite.

vCentric’s SAP Systems Administration Services comprise:

vCentric’s cost-effective maintenance solutions, backed by deep technology expertise and hands-on experience, help your organization operate with greater efficiency and agility

QA & Testing for SAP

Successfully managing change in an SAP production environment requires meticulous testing coupled with effective change management processes. At vCentric, we understand the critical role that testing plays across the SAP lifecycle – from implementation through maintenance and version upgrades.

vCentric takes a process-centric approach to testing that identifies the right test scenarios for your business – ones that achieve maximum coverage. Enriched by years of experience and efficiency on the job, we undertake testing in SAP implementation projects, testing of development and configuration changes in an SAP support environment, and testing for SAP upgrades. 

Clients across many industries benefit from our SAP testing services, which include manufacturing and process industries.

We incorporated Computer Aided Test Tools (CATT) into our proven testing methodology, which adds a highly efficient element of automation to the testing processes. vCentric’s testing approach ensures that code changes adhere to established standards. Configuration changes are not only routed through impact analysis and integration tests, but the results are documented for audit trails.  We also ensure a thorough regression testing to nullify the impact due to changes in the system. 

vCentric’s disciplined and comprehensive approach to SAP testing will help your organization run – and run SAP – as smoothly and efficiently as possible.

SAP Upgrade Services

Upgrading existing instances of SAP has become a mandatory cost of doing business as organizations require a host of new features to work more efficiently, optimize existing functionality, and support new regulatory standards.  But an upgrade project is no simple matter.  Most organizations running SAP realize the need for meticulous planning and execution to ensure that the upgrade doesn’t negatively impact the existing environment or disrupt business operations.  They just need some expert help to get it done.

vCentric has developed a structured, risk-based methodology for SAP upgrades that speeds deployment and ensures business continuity (do you have any stats about how much time and money on average can be saved by working with vCentric and using our methodology?).  Our methodology ensures that requirements for functional, technical, and strategic business upgrades are met in a timely and cost-effective manner.
The key phases of vCentric’s methodology are:

SAP Maintenance Services

Help desk support
24/7/365 access to a live help desk agent through voice, web, and email channels via the help desk tool for issue reporting.

Application support
Functional and technical break fixes, user training, master data and transactional data issues, batch job scheduling and monitoring, iDoc error processing, interface error handling, system short dumps and table locks handling, OSS notes applications, and enhancements.

Regression testing
Full cycle regression testing to monitor the system changes or enhancements moving into production, limited regression testing after system changes, and automated testing using tools such as CATT.

System optimization
Performance improvement of custom-developed code, SAP recommended OSS notes application for system performance improvement, rescheduling of batch jobs, resetting the variants for output processing, and more.

BASIS
Installation of SAP components, support pack application, change and transport management, client administration, OSS notes application, kernel upgrade, SAP upgrades, performance monitoring and tuning, backup solutions, Spool administration, job administration, and more.

Security/authorization-related services
Development and maintenance of security including security roles, profile development and maintenance, user maintenance, and password resets.

Application transition
Transition planning, help desk training, business process knowledge transfer, technical knowledge transfer, establishing support structure.

User training and education
Organizing continuous user training based upon training needs identified as a result of service requests